Shipping
Local pick up is available. Please contact us to arrange a meeting location.
We ship in Canada and to the US. For all other shipping locations, please contact us first to see if your country is available.
Standard shipping is through Canada Post.
Deliveries to Canada take on average 10 days to arrive. Deliveries to the US can take 2-4 weeks.
Unicorn and Cat Co. Marketplace is not responsible for any duties or custom fees incurred upon delivery. We are also not responsible for lost or stolen packages.
The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied on your invoice and are not responsible for packages delivered to an incorrect address.
Shipping Costs:
Canada:
Letter - No tracking, no insurance $3 (*not applicable for clothing)
Parcel - Tracking and insurance $15
USA:
Letter - No tracking, no insurance $5 (*not applicable for clothing)
Parcel - Tracking and insurance $18
*All clothing must be shipped as a parcel
Returns
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it and contact us prior to shipping. Your item must be in the original packaging. Returns will only be accepted for defective products. You will be responsible for return shipping costs.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. If your return is approved, we will initiate a refund to your credit card or original method of payment.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping Costs are non-refundable.